What should a professional do if a CE provider fails to record their completed courses?

Contacting the provider directly to rectify the issue is the most practical and constructive approach for addressing the situation when a continuing education provider fails to record completed courses. This action allows for direct communication, enabling the professional to explain the problem and seek a resolution. Often, the provider may have an internal process to correct any discrepancies or clerical errors regarding course records.

Establishing direct contact can also facilitate a quicker resolution than other options, as it allows the professional to provide any necessary documentation or proof of course completion, thereby assisting the provider in correcting the records promptly. This approach demonstrates a proactive attitude and often leads to a more favorable outcome without escalating the matter unnecessarily.

Considering alternative choices, submitting a complaint to the licensing board can be more appropriate only if there are persistent issues or failures at the provider level that cannot be resolved through direct communication. Similarly, waiting for the provider to correct the record does not take into account the possibility that the issue may remain unresolved without prompting. Seeking legal advice is generally reserved for more serious disputes or complications and may be excessive in this context.